Contacting Us
You can contact us in person, by phone, letter or email.
When you contact us we will:
- be approachable, helpful and considerate
- treat you with courtesy and politeness
- treat everyone equally
- listen to and understand your needs
Standards of Service
We aim to provide a high standard of care and support services, offering flexible working practices to ensure your outcomes are met.
New ideas and Improvements
We will undertake surveys to help improve our services. We appreciate your help and would welcome any comments you wish to make.
We will take into account your views and give you feedback of the results.
Putting things right
We aim to get things right every time, if you are dissatisfied for any reason, you should contact us as soon as possible, where we will try to resolve the issue or give you details of our Complaints Procedure.
Equality and diversity
We believe that everyone should have an equal opportunity to live work and learn, free from discrimination, bias and harassment.
We have robust equal opportunity policies and procedures, which do not discriminate.
Testimonial
"If I'm suddenly free to take Mum out or if I can't keep an arrangement, just a phone call will change the rota.
L B